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NEWDYTV Privacy Policy

Last updated: October 24, 2026

This policy explains what personal information NEWDYTV collects through this website (newdytvs.com) and when you order, ask a question or ask for help, why we use it, how long we keep it and what rights you have. See also our Terms of Service.

1. Information we collect

We only collect what we need to set up, deliver and support your subscription:

  • your WhatsApp number and the messages you exchange with our team, since ordering and support take place on WhatsApp;
  • the e-mail address you give for your order, to which your login details are sent;
  • your order details: plan, length, number of connections, order date, invoice number and the login details assigned to you;
  • your device's MAC address (and, for some Smart TV apps, its device key), when you send it so we can activate a Smart TV app or a MAG box;
  • the device and player app you tell us about, and any other details you choose to share so we can help you.

We use your e-mail address to send your login details and follow up on your subscription. We do not sell your personal information.

2. WhatsApp buttons and forms

The order, contact and test-line buttons and forms on this site don't send us anything by themselves: they open WhatsApp with your message already written, and you decide whether to send it.

On the way, they pass through a short redirect on this website, which hands the pre-written text (for example the plan you picked, or the name, device and message you typed in a form) to WhatsApp. Like any page address, that text can appear in the website's technical server logs, described below. Messages you send on WhatsApp are also handled by WhatsApp under its own privacy policy.

3. Payments

You pay through the secure payment link our team sends you, by card or PayPal. Your payment details are processed by the payment provider under its own privacy policy, not by us. Never send your card number in a WhatsApp message.

4. Cookies and server logs

This website does not use analytics tools, advertising cookies or marketing pixels, and it has no cookie banner because it sets no optional cookies.

Like any website, the server that hosts it may record technical data in its logs (such as your IP address, browser type and the pages you visit) for security and to keep the site running.

Third-party services you open from this site, such as WhatsApp or an app store, may set their own cookies under their own policies. You can view, block or delete cookies at any time in your browser settings.

5. How we use your information

We use personal information to:

  • process your order, activate your subscription and send your login details;
  • help you install the service and answer your questions;
  • handle renewals and refund requests;
  • prevent fraud and the sharing of login details, and keep the service secure;
  • meet our legal, tax and accounting obligations.

6. Who receives your information

We only share information when we need to:

  • WhatsApp, which we use for orders and support;
  • the payment provider that processes your payment, for the payment data only;
  • the company that hosts this website, for technical connection data;
  • authorities, when the law requires it.

7. How long we keep information

We keep information for as long as your subscription lasts and as long as reasonably necessary afterwards for renewals, support, refund requests, resolving disputes and our legal obligations. After that, we delete or anonymize it.

8. Security

We use reasonable technical and organizational measures to protect your information. No website, network or storage method is completely secure, so keep your login details private too, and tell us on WhatsApp right away if you think they have been exposed.

9. Your California privacy rights (CCPA)

If you live in California, the California Consumer Privacy Act gives you rights over your personal information. We collect the categories of information described in section 1: identifiers (WhatsApp number, e-mail address), commercial information (your orders), device identifiers (MAC address) and the technical data in server logs. We use them only for the purposes in section 5.

  • You can ask to know what personal information we hold about you and how we use it.
  • You can ask us to delete or correct it.
  • We do not sell or share your personal information for cross-context behavioral advertising.
  • We will not discriminate against you for using these rights.

You, or an agent you authorize, can make a request on WhatsApp. We may need to verify your identity before we answer.

10. Your rights under the GDPR

If you are in the European Economic Area or the United Kingdom, we process your information because it is needed to perform our contract with you (your order, delivery and support), for our legitimate interests (preventing fraud and keeping the service secure) or to meet a legal obligation. You have the right to:

  • access your personal information;
  • have it corrected;
  • have it erased;
  • restrict its use;
  • object to its use;
  • receive it in a portable format.

To use these rights, message our team on WhatsApp. You can also complain to the data-protection authority where you live.

11. Children

NEWDYTV is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy when our practices, our services or the law change. The current version is always published on this page with its "Last updated" date.

13. Contact

Questions or requests about your information? Message our team on WhatsApp: the button is on our contact page.